Patient Reactivation
Re-engage patients who missed or cancelled appointments
0% of total • Avg 0% reactivation chance
11% of total • Avg 35% reactivation chance
89% of total • Avg 10% reactivation chance
Suggested Actions
Follow up on cancellation reason
Ask open-ended: 'I understand things came up. Is there anything we can do to make it easier to reschedule?'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your NPE'
Offer flexible scheduling
Suggest early morning, lunch break, or same-week appointments
Patient Info
Suggested Actions
Follow up on cancellation reason
Ask open-ended: 'I understand things came up. Is there anything we can do to make it easier to reschedule?'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Ortho'
Offer flexible scheduling
Suggest early morning, lunch break, or same-week appointments
Patient Info
Suggested Actions
Follow up on cancellation reason
Ask open-ended: 'I understand things came up. Is there anything we can do to make it easier to reschedule?'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Limited Exam'
Offer flexible scheduling
Suggest early morning, lunch break, or same-week appointments
Patient Info
Suggested Actions
Call within 24 hours
Lead with concern, not accusation: 'We missed you and wanted to make sure everything is okay'
Send text reminder
Short, friendly text: 'Hi [Name], we noticed you couldn't make it. No worries! Text back to reschedule.'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Ortho'
Patient Info
Suggested Actions
Call within 24 hours
Lead with concern, not accusation: 'We missed you and wanted to make sure everything is okay'
Send text reminder
Short, friendly text: 'Hi [Name], we noticed you couldn't make it. No worries! Text back to reschedule.'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Arch / Restorative'
Patient Info
Suggested Actions
Call within 24 hours
Lead with concern, not accusation: 'We missed you and wanted to make sure everything is okay'
Send text reminder
Short, friendly text: 'Hi [Name], we noticed you couldn't make it. No worries! Text back to reschedule.'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your FMR'
Patient Info
Suggested Actions
Follow up on cancellation reason
Ask open-ended: 'I understand things came up. Is there anything we can do to make it easier to reschedule?'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Implant'
Offer flexible scheduling
Suggest early morning, lunch break, or same-week appointments
Patient Info
Suggested Actions
Call within 24 hours
Lead with concern, not accusation: 'We missed you and wanted to make sure everything is okay'
Send text reminder
Short, friendly text: 'Hi [Name], we noticed you couldn't make it. No worries! Text back to reschedule.'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your FMR'
Patient Info
Suggested Actions
Follow up on cancellation reason
Ask open-ended: 'I understand things came up. Is there anything we can do to make it easier to reschedule?'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Ortho'
Offer flexible scheduling
Suggest early morning, lunch break, or same-week appointments
Patient Info
Suggested Actions
Follow up on cancellation reason
Ask open-ended: 'I understand things came up. Is there anything we can do to make it easier to reschedule?'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your NPE'
Offer flexible scheduling
Suggest early morning, lunch break, or same-week appointments
Patient Info
Suggested Actions
Follow up on cancellation reason
Ask open-ended: 'I understand things came up. Is there anything we can do to make it easier to reschedule?'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your AOX / NPE'
Offer flexible scheduling
Suggest early morning, lunch break, or same-week appointments
Patient Info
Suggested Actions
Follow up on cancellation reason
Ask open-ended: 'I understand things came up. Is there anything we can do to make it easier to reschedule?'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Implant'
Offer flexible scheduling
Suggest early morning, lunch break, or same-week appointments
Patient Info
Suggested Actions
Call within 24 hours
Lead with concern, not accusation: 'We missed you and wanted to make sure everything is okay'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your FMR'
Offer payment options
Mention CareCredit, in-house financing, or phased treatment options
Patient Info
Suggested Actions
Call within 24 hours
Lead with concern, not accusation: 'We missed you and wanted to make sure everything is okay'
Send text reminder
Short, friendly text: 'Hi [Name], we noticed you couldn't make it. No worries! Text back to reschedule.'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your AOX / NPE'
Patient Info
Suggested Actions
Follow up on cancellation reason
Ask open-ended: 'I understand things came up. Is there anything we can do to make it easier to reschedule?'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Limited Exam'
Offer flexible scheduling
Suggest early morning, lunch break, or same-week appointments
Patient Info
Suggested Actions
Call within 24 hours
Lead with concern, not accusation: 'We missed you and wanted to make sure everything is okay'
Send text reminder
Short, friendly text: 'Hi [Name], we noticed you couldn't make it. No worries! Text back to reschedule.'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Virtual Consult'
Patient Info
Suggested Actions
Call within 24 hours
Lead with concern, not accusation: 'We missed you and wanted to make sure everything is okay'
Send text reminder
Short, friendly text: 'Hi [Name], we noticed you couldn't make it. No worries! Text back to reschedule.'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Ortho'
Patient Info
Suggested Actions
Follow up on cancellation reason
Ask open-ended: 'I understand things came up. Is there anything we can do to make it easier to reschedule?'
Present treatment urgency
Gentle reminder: 'Dr. mentioned this treatment was important for your Virtual Consult'
Offer flexible scheduling
Suggest early morning, lunch break, or same-week appointments
Patient Info